Client Workspace
One signed-in ERP for modern IT MSP clients—tickets, fleet telemetry, billing, trust evidence, and governed AI agents—built on the same platform Bitscaled uses to deliver managed services.
In short: Client Workspace is Bitscaled’s flagship client ERP: live modules for operations, security, financials, AI agents, and infrastructure, plus a visible roadmap for autonomous remediation, license intelligence, SLA prevention, and voice dispatch.
When tickets live in one system, invoices in another, and compliance evidence in shared drives, leadership and client stakeholders lose a shared view of what is open, what is risky, and what needs a decision.
Active Workspace modules mirror how Bitscaled delivers service with you today. Roadmap modules extend the same ERP toward self-healing infrastructure, license intelligence, predictive SLA steering, and multi-agent dispatch—without pretending they are already in production.
Workspace modules
Every card uses Explore Module to open a dedicated deep-dive. Active modules map to live Workspace routes; roadmap modules are labeled Under Development or Coming Soon.
Showing 13 modules
Core Operations
A single command view for client stakeholders and Bitscaled delivery leads—open tickets, asset posture, billing signals, and automation status without exporting four different reports.
Explore ModuleCore Operations
Structured support intake and ticket tracking inside Workspace—so clients submit requests in-channel and your team resolves them with full context on assets and monitoring.
Explore ModuleInfrastructure
Authoritative asset and inventory records in Workspace—endpoints, sites, and configuration context your team and clients can reference during incidents, onboarding, and renewals.
Explore ModuleAI Agents
Deploy governed AI agents and workflow automations from Workspace—connectors, run history, and guardrails that keep automation out of shadow IT scripts.
Explore ModuleInfrastructure
Client-visible monitoring posture inside Workspace—probe status, uptime context, and health signals without exposing raw operator consoles.
Explore ModuleCore Operations
Operational and executive reporting from Workspace data—ticket trends, asset coverage, and delivery metrics your team can export for QBRs without rebuilding slides from scratch.
Explore ModuleFinancials
Transparent billing, invoices, payments, and usage inside Workspace—so client finance stakeholders see charges and consumption without email PDF hunts.
Explore ModuleSecurity
Legal artifacts, compliance evidence, and team governance in Workspace—immutable-vault attestation patterns, organization settings, and member controls your regulated clients expect.
Explore ModuleSecurity
Organization-scoped tenancy, member administration, and settings that keep each client ERP isolated—RBAC, invites, and profile controls without a shared-admin back door.
Explore ModuleInfrastructure
Closed-loop remediation that watches fleet telemetry, proposes guarded fixes, and records what changed—so recurring incidents stop waiting on a human to click the same runbook.
Explore ModuleFinancials
Continuous license and SaaS-spend intelligence that compares entitlements, actual usage, and vendor quotes so CFOs stop paying for shelfware the MSP can already see in telemetry.
Explore ModuleCore Operations
Forecast which tickets and services will miss SLA while there is still time to reallocate—so the queue is steered before the clock expires, not explained after.
Explore ModuleAI Agents
Route voice and Discord operational traffic to the right agent or human queue—with transcripts, approvals, and ticket writeback—so after-hours dispatch is not a group chat with no audit trail.
Explore ModuleWorkspace is the same control plane Bitscaled uses to deliver managed services—not a white-label template stapled onto a PSA export.
Organization admins and members see only what their role permits—aligned with RBAC across dashboard, billing, and governance surfaces.
Operational CRM and portal metadata on PostgreSQL; content and subscriber data isolated on MongoDB—same patterns as our production stack.
Compliance attestations, legal artifacts, and usage records stay tied to the client organization—not scattered across email threads.
AI agents run with organization-scoped connectors, run history, and tenant isolation—never a shadow script on a laptop.
Book a guided demo, talk through a custom enterprise deployment, or sign in if your organization already has portal access at workspace.bitscaled.tech.
