Core Operations
Structured support intake and ticket tracking inside Workspace—so clients submit requests in-channel and your team resolves them with full context on assets and monitoring.
In short: Clients open structured tickets in Workspace; technicians triage with asset and monitoring context instead of reconstructing the story from email.
Every capability below maps to a live route in your client portal—not a slide.
Filter, search, and track open work with statuses aligned to your service agreement.
Guided creation flow at /workspace/tickets/new keeps requests complete on first submission.
Organization members see their organization’s tickets without internal-only operator commentary.
Each ticket has a dedicated Workspace record at /workspace/tickets/[ticketId] for the workstream.
Live in your portal
Available in your Workspace at workspace.bitscaled.tech/tickets
Open Ticketing in WorkspaceKeep the request, the asset, and the conversation in one governed record.
Tickets never cross tenant boundaries; list and detail views are company-scoped.
/workspace/tickets/new enforces complete intake instead of freeform email dumps.
Each ticket has a stable Workspace URL for operators and client admins.
Triage starts from identifiable endpoints and sites instead of “the laptop in accounting.”
Health signals become service work instead of orphaned alerts in a NOC console.
Governed automations can attach to the same organization context as human ticket work.
Email can notify; it is not allowed to remain the canonical ticket store.
Internal operator commentary stays off the client-visible thread.
The live queue is the foundation for the roadmap SLA-prevention module.
Continue the Explore Module journey through adjacent ERP domains.
Infrastructure
Authoritative asset and inventory records in Workspace—endpoints, sites, and configuration context your team and clients can reference during incidents, onboarding, and renewals.
Explore ModuleInfrastructure
Client-visible monitoring posture inside Workspace—probe status, uptime context, and health signals without exposing raw operator consoles.
Explore ModuleCore Operations
Forecast which tickets and services will miss SLA while there is still time to reallocate—so the queue is steered before the clock expires, not explained after.
Explore ModuleWalk through Workspace with a Bitscaled engineer—scoped to your ticket flows, asset model, and client governance requirements.
