Infrastructure
Authoritative asset and inventory records in Workspace—endpoints, sites, and configuration context your team and clients can reference during incidents, onboarding, and renewals.
In short: Asset & Fleet Telemetry is the CMDB clients can actually use: one inventory language for technicians and organization admins.
Every capability below maps to a live route in your client portal—not a slide.
Browse and maintain inventory with fields suited to managed service delivery—not a generic CMDB science project.
Assets inform tickets, monitoring targets, and governance evidence without duplicate entry.
Organization admins validate what is deployed without requesting exports from your team.
Workspace inventory is scoped to the client organization, not a global MSP asset dump.
Live in your portal
Available in your Workspace at workspace.bitscaled.tech/assets
Open Assets in WorkspaceStart from the device or site, not a vague description in email.
Asset lists never mix tenants; records belong to the signed-in company.
Fields follow MSP operations (site, endpoint, ownership)—not an abstract CMDB schema dump.
Workspace is the governed client view of inventory, not a replacement probe fabric.
Requests name real devices instead of “the computer that is slow.”
Coverage gaps are obvious when inventory and probes disagree.
Autonomous remediation will target the same asset identities this module already stores.
Technicians and client admins stop arguing whose spreadsheet is authoritative.
Tickets and monitoring consume the same asset records.
Organization members see their fleet, not Bitscaled’s internal RMM console.
Continue the Explore Module journey through adjacent ERP domains.
Core Operations
Structured support intake and ticket tracking inside Workspace—so clients submit requests in-channel and your team resolves them with full context on assets and monitoring.
Explore ModuleInfrastructure
Client-visible monitoring posture inside Workspace—probe status, uptime context, and health signals without exposing raw operator consoles.
Explore ModuleInfrastructure
Closed-loop remediation that watches fleet telemetry, proposes guarded fixes, and records what changed—so recurring incidents stop waiting on a human to click the same runbook.
Explore ModuleWalk through Workspace with a Bitscaled engineer—scoped to your ticket flows, asset model, and client governance requirements.
