Infrastructure
Module status: ActiveAuthoritative asset and inventory records in Workspace—endpoints, sites, and configuration context your team and clients can reference during incidents, onboarding, and renewals.
In short: Asset & Fleet Telemetry is the CMDB clients can actually use: one inventory language for technicians and organization admins.
Most teams register self-serve. Healthcare, manufacturing, legal, financial services, and defense organizations, and anyone with regulated data in scope, start with a discovery call. Already a client? Sign in to Workspace
Every capability below maps to a live route in your client portal—not a slide.
Browse and maintain inventory with fields suited to managed service delivery—not a generic CMDB science project.
Assets inform tickets, monitoring targets, and governance evidence without duplicate entry.
Organization admins validate what is deployed without requesting exports from your team.
Workspace inventory is scoped to the client organization, not a global MSP asset dump.
Counted from the capabilities published for this live Workspace module.
Counted from the capabilities published for this live Workspace module.
Counted from the capabilities published for this live Workspace module.
Live in your portal
Available in your Workspace at workspace.bitscaled.tech/workspace/assets
Open Assets in WorkspaceStart from the device or site, not a vague description in email.
Asset lists never mix tenants; records belong to the signed-in company.
Fields follow MSP operations (site, endpoint, ownership)—not an abstract CMDB schema dump.
Workspace is the governed client view of inventory, not a replacement probe fabric.
Requests name real devices instead of “the computer that is slow.”
Coverage gaps are obvious when inventory and probes disagree.
Remediation runs only against assets recorded in this inventory; an unknown asset blocks the run.
Technicians and client admins stop arguing whose spreadsheet is authoritative.
Tickets and monitoring consume the same asset records.
Organization members see their fleet, not Bitscaled’s internal RMM console.
Continue the Explore Module journey through adjacent ERP domains.
Core Operations
Structured support intake and ticket tracking inside Workspace—so clients submit requests in-channel and your team resolves them with full context on assets and monitoring.
Infrastructure
Client-visible monitoring posture inside Workspace—probe status, uptime context, and health signals without exposing raw operator consoles.
Infrastructure
Policy-gated remediation for known failure classes: your agent asks the gate before it acts, high-impact fixes wait for a human, and every decision lands on a ticket—so recurring incidents stop waiting on someone to click the same runbook.
Run the self-serve scorecard for a quick baseline, or have Bitscaled engineers review your infrastructure and security posture before you plan a rollout.
Walk through Workspace with a Bitscaled engineer—scoped to your ticket flows, asset model, and client governance requirements.
